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1061 E Main St. Ste 101
Grass Valley, CA 95945
grass.valley@caringtreedentistry.com
150 Gateway Dr. Ste 110
Lincoln, CA 95648
lincoln@caringtreedentistry.com

Boring/Important Policy Stuff

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Policies

Late Cancellation & No Show Policy (effective May 1, 2022)

Caring Tree Children’s Dentistry loves helping kids. We try to see as many kids as we can each day without anyone feeling rushed or delayed. This requires careful planning and coordination among many individuals in our office as well as our patient families.

We also understand that emergencies arise in your lives from time to time, just as they do for us. However, when a family fails to show for an appointment or cancels without enough notice, we cannot use that time to help other families. We have many families who may be waiting to address their children’s needs. No shows and late cancellations typically don’t allow us enough time to contact these families to bring them in sooner. Surely, you would want the same opportunity if your child was waiting to see the dentist.

Patients who fail to show or cancel appointments with less than 24 hours’ notice will receive an email informing them of the missed appointment and a copy of our cancelation policy. For Monday appointments, cancellations must be made by noon on the preceding Friday. A second occurrence will result in a $25 per patient fee. Continued occurrences may result in dismissal from the practice.

Fees must be paid within 30 days of the missed appointment or at the time of rescheduled appointment, whichever comes first. Failure to make the payment will result in the rescheduled appointment being canceled. The fees charged pursuant to this policy are not payable by insurance companies.

In the event of an actual emergency and prior notice could not be given, consideration may be given, at the Office Manager or Dentist’s discretion.

Deposit Requirement for Additional Treatment (effective May 1, 2022)

Caring Tree requires a deposit for all appointments that involve treatment beyond that of the semi-annual cleaning and exam. This would apply to, for example, extractions, fillings, crowns, Oral Sedation and General Anesthesia appointments, etc.

Deposit Structure

A $50 deposit is required for all treatment before the appointment can be scheduled. If the patient no-shows or attempts to reschedule with less than 48 hours’ notice, the deposit will be forfeited. A new $50 deposit will be required to reschedule the appointment.

A $200 deposit is required for all General Anesthesia and Oral Sedation appointments before the appointment can be scheduled. If the patient no-shows or attempts to reschedule with less than 72 hours’ notice, the deposit will be forfeited. A new $200 deposit will be required to reschedule the appointment.

Assuming the patient shows for the appointment, the deposit will be applied to any balance due for the days’ treatment. If no patient portion is owed, the deposit can either be kept in the patient’s account for future treatment or returned to the patient on the day of treatment.

In the event of an actual emergency and prior notice could not be given, consideration may be given, at the Office Manager or Dentist’s discretion.

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